Terms and Conditions for the use of deliverymarket.com.ng website as well as it’s features and services
Use of Delivery Market, its services or website implies total perusal of, acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and the Privacy Policy….
Top of which are as follows:
Use Of deliverymarket.com.ng Website
By using the website, You confirm that you are either at least 16 years of age ( or have had your parent or guardian read and agree to this terms and conditions)
We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of selling and shopping for items on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
Delivery Market reserves the right to revoke this license at anytime, once a breach is acknowledged.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
YOUR deliverymarket.com.ng ACCOUNT
You are the sole authorised user of any account and store you create with us and are entirely responsible for all activities that occur under such account.
You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorised use of your account and/or password.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order,status of your store, status of your order, promotions, logistics, other information that we may deem fit to send you. At any point, you may request us to cease sending you such information.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal and business details.
If deliverymarket.com.ng believes that there is likely to be a breach of security or misuse of our website, we may require you to change your password or we may suspend your account.
Within reason, deliverymarket.com.ng may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
deliverymarket.com.ng shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.
USER FEEDBACK
The deliverymarket.com.ng website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, complains and other communication by users of the website, this shall be considered as healthy feedbacks to enable us improve or modify our services.
All such submissions will be considered non-confidential and will be available for Delivery Market to use as it deems fit in any medium and in any territory globally.
All users of the deliverymarket.com.ng website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of deliverymarket.com.ng or any third party; or (iv) impersonates another person. deliverymarket.com.ng reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above listed terms.
deliverymarket.com.ng does not endorse submissions made on its website and deliverymarket.com.ng disclaims any liability in connection with any submission. You accept that by accessing deliverymarket.com.ng website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against deliverymarket.com.ng in relation to this.
Website Content And Pricing
While care is taken to ensure the content published by sellers on deliverymarket.com.ng, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that deliverymarket.com.ng will not be liable in any way for such content.
Though content may be the same, images on the site may slightly differ from actual item. However our agents are available to filter out substandard goods, guide and enable you make a buying decision. you will only be billed for the actual weight purchased; Actual price of weighed items will be fully visible to you upon placing order.
In line with this, deliverymarket.com.ng reserves the right to refuse or ban any vendors store if it contains item(s) that are mispriced, misleading or contain incorrect, inaccurate or incomplete content.
ORDER ACCEPTANCE AND CANCELLATION
Our vendors when out of stock or can’t fulfill an order based on personal reasons. We reserve the right to match the order to another similar vendor in order to fulfill the customers request. But it must be communicated in appropriate time and manner.
ORDERS INCLUDING ALCOHOLIC DRINKS
Alcoholic drinks may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the deliverymarket.com.ng website, you confirm that: (i) you are at least eighteen (18) years of age; and (ii) you will provide legitimate and legally recognised identification confirming your age to the driver upon delivery of your order (iii) you accept that failure to provide such identification may result in deliverymarket.com.ng and its employees or agents refusing to deliver your order (iv) you accept that deliverymarket.com.ng and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in any way.
THIRD PARTY WEBSITE
We may provide web links to websites owned or operated by third parties. We do not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the deliverymarket.com.ng website is at your own risk.
USE OF MATERIALS
Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to deliverymarket.com.ng and it’s partners (vendors). Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of deliverymarket.com.ng and it’s partners
TRADEMARKS AND COPYWRITS
This website is owned, controlled and operated by deliverymarket.com.ng. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties(vendors) that have licensed their material to us or provided us permission to use such material.
The material on the deliverymarket.com.ng website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of deliverymarket.com.ng, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
TERRITORIAL USE
deliverymarket.com.ng offers no guarantee that items on the deliverymarket.com.ng website are appropriate or available for use in locations outside Nigeria, and accessing the deliverymarket.com.ng website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the deliverymarket.com.ng website is done in accordance with applicable local laws.
APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.
LIMITATION OF LIABILITY
You agree that we shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of our services or website. In no event shall deliverymarket.com.ng total liability to you exceed the amount paid by you to deliverymarket.com.ng
INDEMNITY
You hereby indemnify and hold harmless deliverymarket.com.ng, its owners, Vendors, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.
TERMINATION
At deliverymarket.com.ng discretion and without prior notice to you, deliverymarket.com.ng may suspend or terminate your access to its website.
Upon any termination of your access to the website, you shall immediately cease all access to and use of the deliverymarket.com.ng website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of deliverymarket.com.ng in operating the website, your sole and exclusive remedy is to discontinue using the website.
VENDORS RETURNS
If we picked an incorrect or damaged item(damage that has been caused by vendor), The vendor should happily replace such item immediately it’s notified by our delivery staff. Once we have taken the item and signed we take ownership till it’s gets to the end user.
BUYERS RETURN
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and deliverymarket.com.ng will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. deliverymarket.com.ng will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by deliverymarket.com.ng as a return.
CANCELLATION
When we receive customer orders, vendors are alerted to begin processing them immediately for pick ups. And because we do not hold our own inventory and we only deliver the products of our numerous vendors(sellers). When customers place orders, as soon as customers pay for their orders, we move for pick up of their selected items from our sellers. Our vendors(sellers) have a no-return policy so, we in turn, are unable to return any items customers purchase from us to the vendors. Thus, once an order has been paid for, deliverymarket.com.ng is unable to accept a cancellation of the order, neither is deliverymarket.com.ng able to process a refund (either to the customer’s deliverymarket.com.ng wallet or their bank account). This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.
DELIVERY WINDOWS
For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may leave us a special note describing how you want it to be delivered and we will make every attempt to deliver within your selected delivery window. In the event that there is a delay, you will be notified as much in advance as possible. Ultimately, the special notes are a guide and we are not bound to deliver within the stipulated notes instructions.
COMMUNICATING WITH BUYERS DURING ORDER PROCESSING
While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we communicate with you via email, text message and phone calls but Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.
ACCESS TO CUSTOMERS DELIVERY LOCATION
We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.
Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.
ACCESS TO VENDORS PICK UP LOCATION
We always endeavour to pick up your order directly from your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery/quality control staff at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your pickup or a rematching of your order.
Our pick ups/quality control staffs are very happy to pick your order from your doorstep, if you want them to. If your building has an elevator, the pick up/ quality control staffs will climb to any floor you’re on. If, however, the building has no elevator, the highest floor the they will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, they will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.
MEETING OUR DELIVERY/QUALITY CONTROL STAFFS
BUYERS/CUSTOMERS
In order to enable our delivery/quality control drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the delivery/quality control staff will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.
SELLERS/VENDORS
In order to enable our delivery drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each vendor/seller to receive their orders from them. After contacting a vendor and the vendor is either unresponsive or fails to show up after 5 minutes, the delivery/quality control staff will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost or matched to another similar vendor dealing on same item. We will accept no liability for perishable or other items that are damaged due to the wait time.
BUYERS REFUND
If an item you ordered is unavailable, we will match your order with a similar vendor dealing in same products. If, after rematching, the item remains out of stock in other vendors online store, any credit due to you will be added to your deliverymarket.com.ng eWallet. Or to your provided bank account after bank charges are removed.
SELLERS EARNINGS REMITTANCE
On completed orders, click on withdrawal and You get payment for all completed purchases on your products listed. Buyers satisfaction and non- returned orders triggers the remittance of earnings. We have a 2 day return policy in place.
In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges. Also In instances where a vendors address is not within our pick up coverage locations. The vendor will be guided on how to get the order across to the buyer and logistics charges will be remitted to the buyer with product earnings.
Treatment Of Our Employees
Our employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our Vendors and Buyers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with Buyers and Vendors, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to pick up/deliver to the customer. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs we may have incurred. We reserve the right to report any incidence of abuse to the appropriate law enforcement authorities.
LAST UPDATED ON 17/05/2021.