Frequently Asked Questions
Here are some questions about selling or buying on deliverymarket.com.ng.
VENDORS & FEES
How does fees work on deliverymarket.com.ng?
Joining and starting a shop on deliverymarket.com.ng is absolutely Free.
However, there are conditions to meet.
1. Only 20 products are allowed for free plan with renewable period of 7 days to keep it active. While unlimited products addition attracts #1000 for 7 days, #1500 for 14 days, #3500 for 1 month. All plans are renewable at expiration.
2. Your products photos must be clear and detailed.
3. You agree that your products are genuine, certified and void of blemishes and damages. Except for second user products ( second hand) which should be adequately stated at point of listing for buyers awareness.
However, there are conditions to meet.
1. Only 20 products are allowed for free plan with renewable period of 7 days to keep it active. While unlimited products addition attracts #1000 for 7 days, #1500 for 14 days, #3500 for 1 month. All plans are renewable at expiration.
2. Your products photos must be clear and detailed.
3. You agree that your products are genuine, certified and void of blemishes and damages. Except for second user products ( second hand) which should be adequately stated at point of listing for buyers awareness.
What do I need to create a shop?
It's easy to set up a shop on deliverymarket.com.ng. Register an account as a vendor (if you don't already have one). Set your location and provide all details, choose a shop name, create a listing, set your payment details and finally get ready to start selling and earning.
What can I sell/buy on deliverymarket.com.ng?
deliverymarket.com.ng provides a marketplace for the selling and buying of physical products and virtually everything. However, we have restrictions to all illegal products, firearms and explosives.
SHIPPING & ORDERS
As a seller on deliverymarket.com.ng am I obligated to deliver orders to my customers?
No, just get the order ready, our trained quality control and delivery staff will visit you to confirm the genuine nature of your products and ensure it gets to buyers doorsteps. Thereby allowing you an ample time run all other activities and staying safe.
How do I get to know when I have an order?
You will get a notification from us, as soon as someone orders your products. However we advice a constant check on your dashboard for notification and keep your products active.
What do I do when I get notification?
Keep the order ready and make yourself easily reachable and available in other to reduce buyers waiting period
As a seller, can my order be rejected at point of pick up?
On account of substandard product discovery. Your products can be rejected at point of pick up, and the order passed to another vendor with similar product. However we advice you list only standard products to maintain good ratings and avoid sanctions.
Can I sell a second user product (second hand) on deliverymarket.com.ng?
You can sell second user products on deliverymarket.com.ng but the condition and description should be adequately stated during upload to avail buyers all available information as regards your product.
How genuine are the products I purchase from deliverymarket.com.ng?
We put our buyers first and ensure they get value for their money. Our vendors undergoes series of verification before approval and we send special pick up staffs with good knowledge of the vendors product field for onward physical verification, pickup and delivery. We advice you check our deal on product pack before accepting.
Do have a good selling and buying experience!!!
Do have a good selling and buying experience!!!
PAYMENT
How do I get paid and is there any commission attached?
No commission is attached. You get payment for all completed purchases on your products listed. Buyers satisfaction and non-returned orders triggers the remittance of earnings. We have a 2day return policy in place.
Do I need a credit or debit card to create shop?
No, a credit or debit card is not required to create a shop on deliverymarket.com.ng.
Order & Retunrs
How do I place an Order?
As a new customer you are advised to create an account to enable you view more of what our vendors have in store.
Every category and subcategories has a wide of products, use filters to find the needed product. When found then it's time to make an order and it's simple by following these steps:
⚫ On the page of the product click the button Add to cart.
⚫ A dialogue box appears at the top right showing that the product has been added to your cart.
⚫You can continue shopping or go to check out.
⚫ At the top left corner of your cart is view cart.
⚫ You can click on it to review your orders and either add or remove items.
⚫ You can also see the field of coupon code. If you have one, "Enter it" .
⚫ Calculate shipping, proceed to check out.
⚫Add your billing details/delivery details, select payment option and proceed to place order.
⚫ On the page of the product click the button Add to cart.
⚫ A dialogue box appears at the top right showing that the product has been added to your cart.
⚫You can continue shopping or go to check out.
⚫ At the top left corner of your cart is view cart.
⚫ You can click on it to review your orders and either add or remove items.
⚫ You can also see the field of coupon code. If you have one, "Enter it" .
⚫ Calculate shipping, proceed to check out.
⚫Add your billing details/delivery details, select payment option and proceed to place order.
How Can I Cancel Or Change My Order?
Cancelling an order on delivery market can be done by contacting the customer service on the official site. We will do anything possible to stop the delivery.
You can reject order on delivery, but to be safe, it's best you perform cancellation before the order reaches order dispatch.
You can also cancel your order through your delivery market account. Simply open the page that contains the information about your ordered goods called Orders click on the cancel button next to the package if you would like to stop its purchase.
You can reject order on delivery, but to be safe, it's best you perform cancellation before the order reaches order dispatch.
You can also cancel your order through your delivery market account. Simply open the page that contains the information about your ordered goods called Orders click on the cancel button next to the package if you would like to stop its purchase.
Do I need an account to place an order?
You can order without an account with us. But as a new customer we advise you create an account. If you don't have an account on delivery market, don't worry you can register as a customer to enjoy all our convenient services.
How Do I Track My Order?
Our order tracking tool is one of our convenient services provided on deliverymarket.com.ng
You can see Track your order
⚫ You will be required to enter the Order ID and your billing email.
⚫ Click on Track
⚫ Your order details will be displayed.
⚫ You will be required to enter the Order ID and your billing email.
⚫ Click on Track
⚫ Your order details will be displayed.